Outage in Jumio
Delay in Processing DocProof Transactions
Resolved MinorIncident Report
Summary AI Generated
Jumio experienced a processing delay affecting DocProof transactions requiring manual review across all data centers, beginning at 05:35 UTC on July 3, 2026, and lasting approximately 7.5 hours. Document Verification services were impacted, causing a backlog to accumulate, though all systems remained operational throughout. The incident was resolved by 15:57 UTC, with processing times returning to normal and the backlog fully cleared.
Incident Notice: DocProof Processing Delay
We are currently experiencing a processing delay across all data centers for DocProof transactions that involve manual processing. The issue began at 05:35 UTC on July 3, 2026.
Current Status: All services remain operational, and our team is actively working to process the accumulated backlog and restore normal processing times.
We will provide further update once normal processing times have been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Components affected
Jumio Document Verification Jumio Document Verification Processing Jumio Document Verification Processing Jumio Document Verification Processing Jumio Document Verification Jumio Document VerificationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/03/2026 03:57PM
Processing times have returned to normal, and the backlog has been successfully cleared. All DocProof transactions, including those requiring manual review, are now being processed as expected.
We apologize for any inconvenience this incident may have caused and appreciate your patience and understanding while we worked to resolve the issue.
IDENTIFIED
about 1 month ago - at 07/03/2026 08:26AM
Incident Notice: DocProof Processing Delay
We are currently experiencing a processing delay across all data centers for DocProof transactions that involve manual processing. The issue began at 05:35 UTC on July 3, 2026.
Current Status: All services remain operational, and our team is actively working to process the accumulated backlog and restore normal processing times.
We will provide further update once normal processing times have been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
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