Outage in Jumio
Service Instability for Identity Verification & Authentication - (US DC)
Resolved MajorIncident Report
Summary AI Generated
Jumio experienced service instability affecting their Identity Verification and Authentication services in the US data center for 1.8 hours on May 9, 2026. The outage impacted Identity Verification Web, SDK, and Processing components, preventing users from completing identity verification workflows. The engineering team identified and resolved the root cause, restoring full service functionality by 19:47 UTC.
We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.
All other services are fully operational. We'll provide an update as soon as the issue is resolved.
We apologize for any inconvenience and appreciate your patience.
If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Components affected
Jumio Identity Verification Web Jumio Identity Verification SDK Jumio Identity Verification ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 05/09/2026 07:53PM
We are pleased to inform you that the recent instability has been resolved, and our Identity Verification and Authentication services fully restored. We genuinely apologize for the inconvenience we caused.
Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.
For details of the service instability, please read below:
At 15:40 UTC on 2026-05-09, we discovered unexpected issues. We have isolated the root cause and worked toward a full resolution.
As of 19:47 UTC on 2026-05-09, the Identity Verification and Authentication have been restored to proper functionality, and is fully available.
If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
MONITORING
about 8 hours ago - at 05/09/2026 07:37PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 9 hours ago - at 05/09/2026 06:23PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 9 hours ago - at 05/09/2026 06:20PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 9 hours ago - at 05/09/2026 06:19PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 10 hours ago - at 05/09/2026 06:07PM
We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.
All other services are fully operational. We'll provide an update as soon as the issue is resolved.
We apologize for any inconvenience and appreciate your patience.
If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
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