Outage in Jumio
Delay in Transactions Retrieval - US DC
Resolved MinorIncident Report
Summary AI Generated
Jumio's US data center experienced a brief degradation that caused delays and increased latency for customers using the Identity Verification Retrieval API endpoint service. The incident lasted 1.3 hours, during which customers experienced slower response times when calling the Retrieval API. The engineering team identified and resolved the underlying cause, restoring services to normal operating levels.
We are currently experiencing a brief degradation in our US DC data center. During this time, customers may experience delays when calling the Retrieval API endpoint service. Our team is actively investigating the issue and will provide further updates as more information becomes available.
Components affected
Jumio Identity Verification Retrieval APITrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 04/06/2026 06:47PM
The issue affecting our US data center has been resolved. During the incident, customers may have experienced increased latency and delays when calling the Retrieval API service.
Our engineering team identified and addressed the underlying cause, and services have now returned to normal operating levels.
We apologize for any inconvenience this may have caused and appreciate your patience.
IDENTIFIED
24 days ago - at 04/06/2026 05:30PM
We are currently experiencing a brief degradation in our US DC data center. During this time, customers may experience delays when calling the Retrieval API endpoint service. Our team is actively investigating the issue and will provide further updates as more information becomes available.
Latest Jumio outages
Delay in Transactions Retrieval - US DC - 29 days ago
Delay in Processing Identity Verification Transactions - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
