Outage in Jumio
Delay in Processing Identity Verification Transactions
Resolved MinorIncident Report
Summary AI Generated
Jumio experienced delays in processing identity verification transactions across all data centers for 8.5 hours, specifically affecting transactions routed to manual review which saw delays in callback responses and result retrieval. All services remained functional during the incident, and all backlogged transactions were processed once the issue was resolved.
We are currently experiencing a delay in processing on all data centers for Identity Verification transactions. Transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval.
Please note that All services remain functional at this time, and we will update here when the service is fully restored.
We apologize for any disruption this may have caused and appreciate your patience as our team worked to restore full service
Components affected
Jumio Identity Verification Processing Jumio Identity Verification Processing Jumio Identity Verification ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 04/23/2026 11:31AM
We experienced a delay affecting some identity verification transactions between 02:58UTC to 11:19 UTC. During the impacted window, transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval.
All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
If you have further questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
IDENTIFIED
8 days ago - at 04/23/2026 03:05AM
We are currently experiencing a delay in processing on all data centers for Identity Verification transactions. Transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval.
Please note that All services remain functional at this time, and we will update here when the service is fully restored.
We apologize for any disruption this may have caused and appreciate your patience as our team worked to restore full service
Latest Jumio outages
Delay in Transactions Retrieval - US DC - 24 days ago
Delay in Transactions Retrieval - US DC - 29 days ago
Delay in Processing Identity Verification Transactions - about 1 month ago
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