2026-01-05 Delay in Processing Identity Verification Transactions (EU Datacenter)

Between 06:56 UTC and 07:20 UTC, we experienced a processing delay in EU data center affecting Identity Verification transactions.

During this period:
Customers using Hybrid Mode may have experienced delayed transaction processing.
Full Automation customers may have observed a slightly higher rejection rate due to missing mandatory data points caused by auto-extraction failures.

All services are now fully operational, and transaction processing has returned to normal. We appreciate your patience while we worked to resolve this issue.

We are currently experiencing a delay in processing on EU data centers for Identity Verification transactions.

For Hybrid Mode Customers: These transactions were successfully processed but experienced increased latency.

For Full-Automation Customers: Some transactions may have encountered higher rejection rates. This was due to auto-extraction failures resulting in missing mandatory data points.

NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.