Outage in Jumio
Delay in Processing Identity Verifications & Doc Proof Transactions
Resolved MinorIncident Report
We're currently experiencing delays in processing Identity Verification and Doc Proof transactions across all our data centers. This issue began around 10:00 UTC.
All other services are fully operational. We'll provide an update as soon as the issue is resolved.
We apologize for any inconvenience and appreciate your patience.
Components affected
Jumio Identity Verification Processing Jumio Identity Verification Processing Jumio Identity Verification Processing Jumio Document Verification Processing Jumio Document Verification Processing Jumio Document Verification ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/17/2025 09:12AM
All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates since 09:00 UTC on July 17th.
We apologize for any inconvenience this may have caused and appreciate your patience.
MONITORING
10 months ago - at 07/16/2025 07:01PM
We’re currently experiencing degraded performance issues which impacted across our US,EU,SGP data centers . Our team is currently working to restore normal performance levels in a timely manner . We apologize for any inconvenience, will share a new update once our internal services are fully operational.
We appreciate your patience as our team works to resolve the issue.If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
IDENTIFIED
10 months ago - at 07/16/2025 01:01PM
We're currently experiencing delays in processing Identity Verification and Doc Proof transactions across all our data centers. This issue began around 10:00 UTC.
All other services are fully operational. We'll provide an update as soon as the issue is resolved.
We apologize for any inconvenience and appreciate your patience.
Latest Jumio outages
Delay in Transactions Retrieval - US DC - 24 days ago
Delay in Transactions Retrieval - US DC - 29 days ago
Delay in Processing Identity Verification Transactions - about 1 month ago
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