Outage in Jumio

Delay in Processing Identity Verification Transactions in EU DC

Resolved Minor
March 24, 2025 - Started 8 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing a delay in processing Identity Verification transactions on our EU data centers, which began approximately at 09:46 UTC. Please note: All other services are fully functional at this time. We will notify you as soon as the issue is fully resolved. We apologize for any inconvenience this may cause and appreciate your understanding.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/24/2025 05:22PM

All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.

MONITORING 8 months ago - at 03/24/2025 11:11AM

We are currently experiencing a delay in processing Identity Verification transactions on our EU data centers, which began approximately at 09:46 UTC.

Please note: All other services are fully functional at this time. We will notify you as soon as the issue is fully resolved.

We apologize for any inconvenience this may cause and appreciate your understanding.

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