Outage in JustCall

Inbound / Outbound calling and SMS not working

Resolved Major

October 20, 2025 - Started 8 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

JustCall Outbound Calling JustCall Inbound Calling JustCall SMS Service JustCall MMS Service

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 10/20/2025 11:32AM

This incident has been resolved.

MONITORING 7 days ago - at 10/20/2025 10:41AM

We are continuing to monitor for any further issues.

MONITORING 7 days ago - at 10/20/2025 10:40AM

Calls can now be made and received using the Mobile app. Our team's working on restoring outbound calls the web dialer.

As a workaround, we recommend using the mobile app for making outbound calls.

MONITORING 7 days ago - at 10/20/2025 09:51AM

SMS services are recovered. Our team is monitoring the recovery of SMS services and are working with our upstream providers for the recovery of calling services.

IDENTIFIED 7 days ago - at 10/20/2025 09:49AM

We've identified the issue to be from our upstream providers, which are affected by the widespread AWS outage in us-east-1 (N virginia) region - https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

INVESTIGATING 7 days ago - at 10/20/2025 09:47AM

We are currently investigating this issue.

Latest JustCall outages

Issues with Calling and SMS - 7 days ago

JustCall app is loading slow - over 1 year ago

JustCall App loading slow for some customers - over 2 years ago

Intermittent issues in loading JustCall app. Start time : 10.27am GMT - over 3 years ago

Elevated API Errors - 403 from Copper servers - about 4 years ago

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