Outage in JustCall

Inbound / Outbound calling and SMS not working

Resolved Major
October 20, 2025 - Started 29 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
JustCall Outbound Calling JustCall Inbound Calling JustCall SMS Service JustCall MMS Service

Need to monitor JustCall outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 10/20/2025 11:32AM

This incident has been resolved.

MONITORING 28 days ago - at 10/20/2025 10:41AM

We are continuing to monitor for any further issues.

MONITORING 28 days ago - at 10/20/2025 10:40AM

Calls can now be made and received using the Mobile app. Our team's working on restoring outbound calls the web dialer.

As a workaround, we recommend using the mobile app for making outbound calls.

MONITORING 28 days ago - at 10/20/2025 09:51AM

SMS services are recovered. Our team is monitoring the recovery of SMS services and are working with our upstream providers for the recovery of calling services.

IDENTIFIED 28 days ago - at 10/20/2025 09:49AM

We've identified the issue to be from our upstream providers, which are affected by the widespread AWS outage in us-east-1 (N virginia) region - https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

INVESTIGATING 28 days ago - at 10/20/2025 09:47AM

We are currently investigating this issue.

Latest JustCall outages

Issues with Calling and SMS - 28 days ago
JustCall app is loading slow - almost 2 years ago
JustCall App loading slow for some customers - over 2 years ago
Intermittent issues in loading JustCall app. Start time : 10.27am GMT - over 3 years ago
Elevated API Errors - 403 from Copper servers - about 4 years ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook