Outage in JW Player

Intermittent playback issues due to an upstream service provider for Instant Live Channels

Resolved Minor

October 25, 2022 - Started over 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are awaiting updates from our upstream Live service provider for playback issues with our Instant Live product.

Components affected

JW Player JW Platform Delivery API JW Player Live Streaming

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 10/25/2022 05:30PM

Our vendor has implemented a fix and is monitoring the issue.

IDENTIFIED over 3 years ago - at 10/25/2022 04:36PM

We are awaiting updates from our upstream Live service provider for playback issues with our Instant Live product.

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