Outage in JW Player

ISP Domain Blockage Impacting JWP Media Playback and Dashboard Access in India

Resolved Minor
November 08, 2023 - Started over 1 year ago - Lasted 13 days
Official incident page

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Outage Details

We are aware of an issue with local ISPs in India which have blocked the jwplayer.com domain. This is impacting the playback of media and access to the JWP Dashboard. JWP is reaching out to the relevant authorities to resolve the issue. If you are experiencing issues accessing the JWP Dashboard, please use the following URL: https://dashboard.jwp.io
Components affected
JW Player Content Delivery & Playback JW Player Dashboard JW Player Website & Blog
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/21/2023 10:25AM

The JWP team have been working with the relevant authorities and right holders to rescind the blocking order against the jwplayer.com domain.

The rights holder has agreed to rescind their blocking order against the JWP domain and has emailed the authorities and ISPs to unblock the domain to restore it to normal working order.

In our internal testing, we have been able to confirm that we can access the jwplayer.com domains again via Jio Networks, and we have received multiple reports from our customers confirming the same.

Therefore, we are considering this incident resolved.

MONITORING over 1 year ago - at 11/08/2023 09:17AM

We are aware of an issue with local ISPs in India which have blocked the jwplayer.com domain. This is impacting the playback of media and access to the JWP Dashboard. JWP is reaching out to the relevant authorities to resolve the issue. If you are experiencing issues accessing the JWP Dashboard, please use the following URL: https://dashboard.jwp.io

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