Outage in JW Player

Users are unable to view Real Time Analytics

Resolved Major
November 21, 2023 - Started almost 2 years ago - Lasted 13 minutes
Official incident page

Incident Report

We are aware of an issue that is causing Real Time Analytics data to not display in the Dashboard. Our engineers have already taken corrective action and we will continue to provide updates as a resolution is reached.
Components affected
JW Player Player and Video Analytics JW Player Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/21/2023 09:32PM

This incident has been resolved, Real Time Analytics data should again be displaying normally.

IDENTIFIED almost 2 years ago - at 11/21/2023 09:21PM

We are aware of an issue that is causing Real Time Analytics data to not display in the Dashboard. Our engineers have already taken corrective action and we will continue to provide updates as a resolution is reached.

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