Outage in JW Player

Delivery API issue impacting Instant Live

Resolved Minor
March 13, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing an issue with our Delivery API generating multiple signed URLs for instant live streams. Our engineers are currently investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/13/2024 04:23PM

This incident has been resolved.

MONITORING almost 2 years ago - at 03/13/2024 03:05PM

We have implemented a fix and are monitoring the results.

IDENTIFIED almost 2 years ago - at 03/13/2024 02:05PM

The issue has been identified and a fix should be released shortly.

IDENTIFIED almost 2 years ago - at 03/13/2024 02:03PM

We are experiencing an issue with our Delivery API generating multiple signed URLs for instant live streams. Our engineers are currently investigating the issue.

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