Outage in JW Player

JWP Platform performance issues

Resolved Minor
May 06, 2024 - Started over 1 year ago - Lasted 18 minutes
Official incident page

Incident Report

We are experiencing an issue with the JWP dashboard and media API. Users are experiencing errors and upload failures. Our engineering team is investigating.
Components affected
JW Player JW Platform Management API JW Player New Video Upload JW Player Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/06/2024 04:40PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/06/2024 04:33PM

Our engineering team has implemented a fix and is currently monitoring performance.

INVESTIGATING over 1 year ago - at 05/06/2024 04:22PM

We are experiencing an issue with the JWP dashboard and media API. Users are experiencing errors and upload failures. Our engineering team is investigating.

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