Outage in JW Player

Uploads Stuck Processing in JW Dashboard

Resolved Minor
May 28, 2024 - Started over 1 year ago - Lasted 5 minutes
Official incident page

Incident Report

We are currently investigating an issue where uploads are stuck processing in the JW Dashboard. The media themselves are uploading successfully, the problem is limited to the upload status in the dashboard.
Components affected
JW Player Dashboard JW Player New Video Upload

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/28/2024 02:35PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 05/28/2024 02:33PM

We are currently investigating an issue where uploads are stuck processing in the JW Dashboard. The media themselves are uploading successfully, the problem is limited to the upload status in the dashboard.

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