Outage in JW Player

Thumbnail update service degradation

Resolved Minor
July 15, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue where there is a problem uploading new thumbnails.
Components affected
JW Player Transcoding & Processing JW Player Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/15/2024 12:10PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 07/15/2024 11:59AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/15/2024 11:27AM

We are investigating an issue where there is a problem uploading new thumbnails.

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