Outage in JW Player

New captions inaccessible

Resolved Minor
August 05, 2024 - Started 9 months ago - Lasted 15 minutes
Official incident page

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Outage Details

We are currently investigating an issue with captions that may cause newly uploaded tracks to be inaccessible.
Components affected
JW Player JW Platform Management API JW Player Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/05/2024 04:08PM

This incident has been resolved.

IDENTIFIED 9 months ago - at 08/05/2024 04:03PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 months ago - at 08/05/2024 03:54PM

We are currently investigating an issue with captions that may cause newly uploaded tracks to be inaccessible.

Latest JW Player outages

Video Ingest Processing Delays - about 2 months ago
Elevated latency on Low Latency Live Streams - about 2 months ago
Dashboard Media Visibility Issues - 2 months ago
Partial outage with delivery effecting VP9 Dash streams - 3 months ago
Delivery API returning 'not found' for some media items - 3 months ago

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