Outage in JW Player

Legacy Captions Editor produces a `Something Broke` error on loading

Resolved Minor
September 27, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue with the Legacy Caption Editor. Users will be unable to edit captions using the Legacy Caption Editor. We will provide updates as they are delivered by the engineering team.
Components affected
JW Player Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/27/2024 02:52PM

The reported issue with the Legacy Captions Editor has now been resolved.

Users can edit captions use the Legacy Captions Editor as expected.

MONITORING over 1 year ago - at 09/27/2024 02:29PM

We have now applied a fix for the issue and we are monitoring performance.

We will provide further updates as they are delivered by the engineering team.

IDENTIFIED over 1 year ago - at 09/27/2024 01:22PM

We have identified the cause of this issue and are working towards a fix.

We will provide further updates as they are delivered by the engineering team.

INVESTIGATING over 1 year ago - at 09/27/2024 12:48PM

We are currently investigating an issue with the Legacy Caption Editor. Users will be unable to edit captions using the Legacy Caption Editor. We will provide updates as they are delivered by the engineering team.

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