Outage in JW Player

Date range selection issue

Resolved Minor
December 18, 2024 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing issues with the date range selector in the dashboard Analytics section.
Components affected
JW Player Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/18/2024 10:09PM

This incident has been resolved.

MONITORING 3 days ago - at 12/18/2024 09:58PM

We have now applied a fix for the issue and we are monitoring performance. We will provide further updates as they are delivered by the engineering team.

IDENTIFIED 3 days ago - at 12/18/2024 09:30PM

We have identified the cause of the date range selector tool malfunction on the analytics page. We will provide updates as they become available.

INVESTIGATING 3 days ago - at 12/18/2024 09:18PM

We are currently experiencing issues with the date range selector in the dashboard Analytics section.

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