Outage in JW Player

Delivery API returning 'not found' for some media items

Resolved Minor
February 04, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue with the delivery API where some indexed media with ready renditions are showing as "Processing" and are throwing 'not found' errors.
Components affected
JW Player JW Platform Delivery API

Need to monitor JW Player outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/04/2025 12:29PM

This incident has been resolved.

INVESTIGATING 9 months ago - at 02/04/2025 11:54AM

"We are still investigating the delivery API issue. Only a small portion of the media uploaded on 26th-27th January are affected by this issue."

INVESTIGATING 9 months ago - at 02/04/2025 10:45AM

We are investigating an issue with the delivery API where some indexed media with ready renditions are showing as "Processing" and are throwing 'not found' errors.

Latest JW Player outages

Investigating elevated playback errors on Chrome version 141.0.7390.123 and later - 8 days ago
Custom Reports and Analytics Experiencing Issues - 10 days ago
Broadcast Live Events within the US-East-1 region are not being created as expected - 11 days ago
Degraded perfomances of JWP services - 11 days ago
Increased error rates for video ingest and playback for on-demand assets - 28 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook