Outage in JW Player
Delivery API returning 'not found' for some media items
Resolved Minor
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Outage Details
We are investigating an issue with the delivery API where some indexed media with ready renditions are showing as "Processing" and are throwing 'not found' errors.
Components affected
JW Player JW Platform Delivery APILatest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 02/04/2025 12:29PM
This incident has been resolved.
INVESTIGATING
4 months ago - at 02/04/2025 11:54AM
"We are still investigating the delivery API issue. Only a small portion of the media uploaded on 26th-27th January are affected by this issue."
INVESTIGATING
4 months ago - at 02/04/2025 10:45AM
We are investigating an issue with the delivery API where some indexed media with ready renditions are showing as "Processing" and are throwing 'not found' errors.
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