Outage in JW Player
Dashboard Media Visibility Issues
Resolved MinorIncident Report
We are currently investigating reports of recently uploaded media not appearing in the JW Player dashboard. While media remains accessible via direct URLs (e.g., https://cdn.jwplayer.com/v2/media/) or (https://dashboard.jwplayer.com/p//media/), users cannot search for or view these entries through the dashboard interface.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 02/19/2025 03:35AM
The issue preventing recently uploaded media from appearing in the JW Player dashboard has been resolved. All media entries are now visible and searchable.
INVESTIGATING
about 1 year ago - at 02/19/2025 03:25AM
We are currently investigating reports of recently uploaded media not appearing in the JW Player dashboard. While media remains accessible via direct URLs (e.g., https://cdn.jwplayer.com/v2/media/) or (https://dashboard.jwplayer.com/p//media/), users cannot search for or view these entries through the dashboard interface.
Latest JW Player outages
DRM Issues affecting US and Asia regions - 23 days ago
Video Uploads Failing - about 1 month ago
Video clips audio loss - 6 March 2026 - about 1 month ago
Delayed video ingest and webhook delivery - about 2 months ago
Direct Upload failures for some customers - about 2 months ago
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