Outage in JW Player

Dashboard Media Visibility Issues

Resolved Minor
February 19, 2025 - Started 2 months ago - Lasted 27 minutes
Official incident page

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Outage Details

We are currently investigating reports of recently uploaded media not appearing in the JW Player dashboard. While media remains accessible via direct URLs (e.g., ⁠https://cdn.jwplayer.com/v2/media/) or (https://dashboard.jwplayer.com/p//media/), users cannot search for or view these entries through the dashboard interface.
Components affected
JW Player Dashboard JW Player New Video Upload
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/19/2025 03:35AM

The issue preventing recently uploaded media from appearing in the JW Player dashboard has been resolved. All media entries are now visible and searchable.

INVESTIGATING 2 months ago - at 02/19/2025 03:25AM

We are currently investigating reports of recently uploaded media not appearing in the JW Player dashboard. While media remains accessible via direct URLs (e.g., ⁠https://cdn.jwplayer.com/v2/media/) or (https://dashboard.jwplayer.com/p//media/), users cannot search for or view these entries through the dashboard interface.

Latest JW Player outages

Video Ingest Processing Delays - about 2 months ago
Elevated latency on Low Latency Live Streams - about 2 months ago
Partial outage with delivery effecting VP9 Dash streams - 3 months ago
Delivery API returning 'not found' for some media items - 3 months ago
Broadcast Live streams are not playing back or creating as expected - 4 months ago

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