Outage in JW Player

Asset and Delivery Issues

Resolved Minor
June 12, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

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Outage Details

Third party provider issue impacting Instant Live.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/12/2025 09:43PM

This incident has been resolved.

MONITORING 1 day ago - at 06/12/2025 08:21PM

All ingest and delivery services have fully recovered following the resolution of the upstream provider issue. We are actively monitoring to ensure continued stability.

IDENTIFIED 1 day ago - at 06/12/2025 07:59PM

Our engineering teams have identified the root cause and applied targeted mitigations. The underlying dependency has recovered in most regions, with the exception of us-central1.

However, we’re aware that some customers may still be experiencing varying levels of impact across specific Google Cloud products. All relevant teams are actively working to restore full service.

At this time, we do not have an estimated time for complete recovery.

IDENTIFIED 1 day ago - at 06/12/2025 07:51PM

We are seeing services recover, and functionality has been primarily restored across the system. Our team continues to monitor for impact and performance, and will provide updates as we have them.

IDENTIFIED 1 day ago - at 06/12/2025 07:42PM

The issues logging in to the dashboard have been resolved, but our team continues to monitor the situation fully.

IDENTIFIED 1 day ago - at 06/12/2025 07:34PM

We’re currently experiencing a service disruption that is impacting parts of our platform — particularly live ingest. While on-demand ingest has partially recovered, some features may still be degraded.

Our team is actively investigating the issue and monitoring the situation closely. We’ll share updates as soon as we have more information.

IDENTIFIED 1 day ago - at 06/12/2025 06:57PM

We've mitigated the issue affecting on-demand ingest. All new on-demand ingests — including new Direct Uploads — should now function normally.
Please note: Direct Uploads created before approximately 18:50 UTC may still be impacted.

Live ingest remains affected, and we're continuing to work on a fix.

IDENTIFIED 1 day ago - at 06/12/2025 06:48PM

We are also seeing issues logging into the dashboard. If you are currently logged in, you will still retain access, but logging in is currently not functioning.

IDENTIFIED 1 day ago - at 06/12/2025 06:42PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 06/12/2025 06:22PM

Third party provider issue impacting Instant Live.

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