Outage in JW Player

Degraded perfomances of JWP services

Resolved Minor
October 20, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

Incident Report

The situation with the degraded performances of a number of our services is improving, with the services themselves recovering.
Components affected
JW Player Dashboard JW Player Content Delivery & Playback

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Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 10/20/2025 02:48PM

This incident has been resolved.

MONITORING 1 day ago - at 10/20/2025 12:26PM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 10/20/2025 10:32AM

The situation with the degraded performances of a number of our services is improving, with the services themselves recovering.

Latest JW Player outages

Broadcast Live Events within the US-East-1 region are not being created as expected - about 23 hours ago
Increased error rates for video ingest and playback for on-demand assets - 18 days ago
Accessibility issue with the Instant Live feature - 22 days ago
Elevated error rates for video ingest and playback for assets and live streams - 29 days ago
Increased error rates for video ingest and playback for assets and live streams - 29 days ago

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