Outage in JW Player

Broadcast Live Events within the US-East-1 region are not being created as expected

Resolved Minor
October 20, 2025 - Started about 23 hours ago - Lasted about 8 hours
Official incident page

Incident Report

We are aware of an issue which is causing some Broadcast live Streams using the US-East region from creating as expected due to the downgraded behaviour in AWS's US-EAST-1 Region.
Components affected
JW Player Dashboard JW Player Content Delivery & Playback

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Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 10/20/2025 11:10PM

This incident has been resolved.

MONITORING about 16 hours ago - at 10/20/2025 10:28PM

We are continuing to monitor for any further issues.

MONITORING about 16 hours ago - at 10/20/2025 10:27PM

All systems are now working, and we are going to continue to monitor the situation.

IDENTIFIED about 16 hours ago - at 10/20/2025 09:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 17 hours ago - at 10/20/2025 09:14PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 17 hours ago - at 10/20/2025 08:55PM

We are continuing to monitor this issue.

IDENTIFIED about 18 hours ago - at 10/20/2025 07:45PM

We are continuing to monitor this issue.

IDENTIFIED about 22 hours ago - at 10/20/2025 03:43PM

We are starting to see service related issues return due to the ongoing issues with AWS's US-EAST-1 Region.

We are continuing to monitor this issue.

IDENTIFIED about 23 hours ago - at 10/20/2025 03:27PM

We are aware of an issue which is causing some Broadcast live Streams using the US-East region from creating as expected due to the downgraded behaviour in AWS's US-EAST-1 Region.

Latest JW Player outages

Degraded perfomances of JWP services - 1 day ago
Increased error rates for video ingest and playback for on-demand assets - 18 days ago
Accessibility issue with the Instant Live feature - 22 days ago
Elevated error rates for video ingest and playback for assets and live streams - 29 days ago
Increased error rates for video ingest and playback for assets and live streams - 29 days ago

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