Outage in JW Player

Broadcast Live Events within the US-East-1 region are not being created as expected

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are aware of an issue which is causing some Broadcast live Streams using the US-East region from creating as expected due to the downgraded behaviour in AWS's US-EAST-1 Region.
Components affected
JW Player Content Delivery & Playback JW Player Dashboard

Need to monitor JW Player outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/20/2025 11:10PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/20/2025 10:28PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 10/20/2025 10:27PM

All systems are now working, and we are going to continue to monitor the situation.

IDENTIFIED about 2 months ago - at 10/20/2025 09:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 10/20/2025 09:14PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 10/20/2025 08:55PM

We are continuing to monitor this issue.

IDENTIFIED about 2 months ago - at 10/20/2025 07:45PM

We are continuing to monitor this issue.

IDENTIFIED about 2 months ago - at 10/20/2025 03:43PM

We are starting to see service related issues return due to the ongoing issues with AWS's US-EAST-1 Region.

We are continuing to monitor this issue.

IDENTIFIED about 2 months ago - at 10/20/2025 03:27PM

We are aware of an issue which is causing some Broadcast live Streams using the US-East region from creating as expected due to the downgraded behaviour in AWS's US-EAST-1 Region.

Latest JW Player outages

Elevated errors going live - 6 days ago
Increase in error rates for image delivery - 18 days ago
Investigating elevated playback errors on Chrome version 141.0.7390.123 and later - about 2 months ago
Custom Reports and Analytics Experiencing Issues - about 2 months ago
Degraded perfomances of JWP services - about 2 months ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook