Outage in JW Player

Broadcast Live Events within the US-East-1 region are not being created as expected

Resolved Minor
October 20, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are aware of an issue which is causing some Broadcast live Streams using the US-East region from creating as expected due to the downgraded behaviour in AWS's US-EAST-1 Region.
Components affected
JW Player Content Delivery & Playback JW Player Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/20/2025 11:10PM

This incident has been resolved.

MONITORING 3 months ago - at 10/20/2025 10:28PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 10/20/2025 10:27PM

All systems are now working, and we are going to continue to monitor the situation.

IDENTIFIED 3 months ago - at 10/20/2025 09:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/20/2025 09:14PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/20/2025 08:55PM

We are continuing to monitor this issue.

IDENTIFIED 3 months ago - at 10/20/2025 07:45PM

We are continuing to monitor this issue.

IDENTIFIED 3 months ago - at 10/20/2025 03:43PM

We are starting to see service related issues return due to the ongoing issues with AWS's US-EAST-1 Region.

We are continuing to monitor this issue.

IDENTIFIED 3 months ago - at 10/20/2025 03:27PM

We are aware of an issue which is causing some Broadcast live Streams using the US-East region from creating as expected due to the downgraded behaviour in AWS's US-EAST-1 Region.

Latest JW Player outages

Analytics Service Degradation - about 12 hours ago
Playlist Delivery Issue - 23 days ago
Playlist delivery errors - 27 days ago
Elevated errors going live - about 1 month ago
Increase in error rates for image delivery - about 2 months ago

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