Outage in JW Player
Delayed video ingest and webhook delivery
Resolved MinorIncident Report
We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 02/25/2026 12:34AM
This incident has been resolved.
MONITORING
9 days ago - at 02/24/2026 09:10PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 days ago - at 02/24/2026 08:39PM
Our teams have identified the cause of the delays and are actively working on recovery.
INVESTIGATING
9 days ago - at 02/24/2026 08:16PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 02/24/2026 08:11PM
We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.
Latest JW Player outages
Direct Upload failures for some customers - 10 days ago
New Monetization Campaigns - 14 days ago
Corruption on some segments of some videos - about 1 month ago
Elevated Livestream Errors - 23 January 2026 - about 1 month ago
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