Outage in JW Player

Widevine DRM Playback Issues

Resolved Minor

October 21, 2026 - Started 3 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue affecting Widevine DRM playback. Initial findings suggest a potential issue with the communication between our platform and Google’s Widevine services. Our team is actively investigating the cause and working to identify the necessary steps towards resolution. We will provide further updates as more information becomes available. We apologize for any inconvenience caused and appreciate your patience while we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 10/22/2026 09:54AM

The incident has been resolved.

MONITORING 3 days ago - at 10/21/2026 11:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 10/21/2026 07:50AM

The Widevine DRM issue has been identified, and our team is working with Google to resolve it. We’ll share more information as the investigation progresses.

Thank you for your patience.

INVESTIGATING 3 days ago - at 10/21/2026 07:29AM

We are currently investigating an issue affecting Widevine DRM playback. Initial findings suggest a potential issue with the communication between our platform and Google’s Widevine services.

Our team is actively investigating the cause and working to identify the necessary steps towards resolution. We will provide further updates as more information becomes available.

We apologize for any inconvenience caused and appreciate your patience while we work to resolve this issue.

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