Outage in K3 Imagine

Network Routing Issues

Resolved Minor
June 02, 2023 - Started over 2 years ago - Lasted about 2 months

Incident Report

We implemented several fixes, rerouting traffic and are currently monitoring the results.
Components affected
K3 Imagine Kiosk (KSK) K3 Imagine Point Of Sale (POS) K3 Imagine Pop-up, Order & Pay (POP) K3 Imagine Table, Order & Pay (TOP) K3 Imagine Donated Stock (BHF) K3 Imagine Simple POS K3 Imagine Self Checkout (SCO) K3 Imagine Portal
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Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 06/02/2023 03:08PM

We implemented several fixes, rerouting traffic and are currently monitoring the results.

MONITORING over 2 years ago - at 06/01/2023 11:12AM

We are currently having issues with edge network routing. We have isolated the issue to the Denmark datacentre. We implemented a fix and are currently monitoring the result.

Latest K3 Imagine outages

Imagine Login issue - 7 months ago
Unable to login to Imagine - over 1 year ago
Clean Cash Outage - about 2 years ago
Login issue detected (Portal). - about 2 years ago
Login issue detected (Portal). - about 2 years ago

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