Outage in K3 Imagine

Clean Cash Unavailable

Resolved Major
August 02, 2023 - Started about 2 years ago - Lasted about 2 hours

Incident Report

We implemented a fix and are currently monitoring the result.
Components affected
K3 Imagine Point Of Sale (POS) K3 Imagine Clean Cash
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Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 08/02/2023 09:06AM

We implemented a fix and are currently monitoring the result.

IDENTIFIED about 2 years ago - at 08/02/2023 08:13AM

We have identified the cause and are implementing a solution.

INVESTIGATING about 2 years ago - at 08/02/2023 08:03AM

We have identified that we are unable to reach the CleanCash service which is affecting the use of POS in Sweden. This is under investigation but appears to be on the 3rd party service end. We are in touch with the provider and will update when more information is available.

Latest K3 Imagine outages

Imagine Login issue - 7 months ago
Unable to login to Imagine - over 1 year ago
Clean Cash Outage - about 2 years ago
Login issue detected (Portal). - about 2 years ago
Login issue detected (Portal). - about 2 years ago

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