Outage in K3 Imagine

Unable to login to Imagine

Resolved Major
June 25, 2024 - Started over 1 year ago - Lasted 4 months

Incident Report

We have identified an issue logging into Imagine and we are working on a fix for this incident.
Components affected
K3 Imagine Kiosk (KSK) K3 Imagine Donated Stock K3 Imagine Point Of Sale (POS) K3 Imagine Portal K3 Imagine Pop-up, Order & Pay (POP) K3 Imagine SQL Server K3 Imagine Checkout K3 Imagine Table, Order & Pay (TOP) K3 Imagine External Communications K3 Imagine Vault K3 Imagine Digital VAT (UK) K3 Imagine Shopify K3 Imagine Donated Stock (BHF) K3 Imagine Public API Availability K3 Imagine Simple POS K3 Imagine Self Checkout (SCO)

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Latest Updates ( sorted recent to last )
IDENTIFIED over 1 year ago - at 06/25/2024 06:40AM

We have identified an issue logging into Imagine and we are working on a fix for this incident.

IDENTIFIED over 1 year ago - at 06/25/2024 08:14AM

We are continuing to work on a fix for this incident.

IDENTIFIED over 1 year ago - at 06/25/2024 09:04AM

We are continuing to work on this issue with our service provider

MONITORING over 1 year ago - at 06/25/2024 10:10AM

Our service provider has implemented a fix and we are monitoring the situation. However access should now be restored.

Latest K3 Imagine outages

Imagine Login issue - 7 months ago
Clean Cash Outage - about 2 years ago
Login issue detected (Portal). - about 2 years ago
Login issue detected (Portal). - about 2 years ago
Clean Cash Unavailable - over 2 years ago

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