Outage in Kajabi

PayPal Payment Processing Failures

Resolved Minor
August 14, 2023 - Started about 2 years ago - Lasted about 19 hours
Official incident page

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Outage Details

Paypal identified the issue preventing checkouts from processing properly. PayPal is actively working on resolution to ensure that these checkout processes get back up and running as quickly as possible. We have not identified any issues with checkouts using other payment processors: Stripe and Kajabi Payments, which are fully operational.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/15/2023 04:37PM

This incident has been resolved by PayPal. Please get in touch with support if you've encountered any irregularities regarding PayPal payments made through the Kajabi integration during the window of this incident.

MONITORING about 2 years ago - at 08/14/2023 10:23PM

We are once again observing increased success rates on checkouts using PayPal. We will continue to monitor the situation and will update this status with any new information.

We have not identified any issues with checkouts using other payment processors: Stripe and Kajabi Payments, which are fully operational.

IDENTIFIED about 2 years ago - at 08/14/2023 09:58PM

Paypal identified the issue preventing checkouts from processing properly. PayPal is actively working on resolution to ensure that these checkout processes get back up and running as quickly as possible.

We have not identified any issues with checkouts using other payment processors: Stripe and Kajabi Payments, which are fully operational.

IDENTIFIED about 2 years ago - at 08/14/2023 09:55PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 08/14/2023 09:55PM

Paypal identified the issue preventing checkouts from processing properly. PayPal is actively working on resolution to ensure that these checkout processes get back up and running as quickly as possible.

We have not identified any issues with checkouts using other payment processors: Stripe and Kajabi Payments, which are fully operational.

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