Outage in Kajabi

Intermittent Errors utilizing Kajabi

Resolved Minor

May 07, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating reports of Heroes encountering an error when accessing Landing Pages, Website Pages, and Email Templates in the Admin view. Making changes to the templates may also be impacted during this time. Note: This does not appear to impact the customer experience. We'll provide an update soon. We highly appreciate your patience at this time.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/07/2025 10:03PM

A fix has been implemented and the issue is no longer occurring.

This incident has been resolved.

MONITORING 12 months ago - at 05/07/2025 09:35PM

A fix has been implemented, and we are seeing success in being able to access and edit pages and email templates.

We are currently reviewing and monitoring the results.

INVESTIGATING 12 months ago - at 05/07/2025 09:08PM

We are investigating reports of Heroes encountering an error when accessing Landing Pages, Website Pages, and Email Templates in the Admin view.

Making changes to the templates may also be impacted during this time.

Note:
This does not appear to impact the customer experience.

We'll provide an update soon. We highly appreciate your patience at this time.

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