Outage in Kajabi

Third party vendor outage affecting contact imports and lead capture functionalities

Resolved Minor

May 14, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

One of our third party vendors is currently experiencing an outage that is affecting email validation. This may affect some Heroes and their customers, specifically impacting contact imports and lead capture functionalities. Our team is actively monitoring the situation and is in contact with Mailgun for further updates. We will provide ongoing updates as we learn more.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/14/2025 10:18PM

This incident has been resolved.

MONITORING 11 months ago - at 05/14/2025 08:40PM

Our third-party vendor has resolved the recent incident, and we are actively monitoring to ensure continued stability. Heroes should no longer experience issues with contact imports and lead generation.

INVESTIGATING 11 months ago - at 05/14/2025 07:36PM

One of our third party vendors is currently experiencing an outage that is affecting email validation. This may affect some Heroes and their customers, specifically impacting contact imports and lead capture functionalities.

Our team is actively monitoring the situation and is in contact with Mailgun for further updates. We will provide ongoing updates as we learn more.

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