Outage in Kajabi

Elevated Checkouts Errors due to Paypal

Resolved Minor
October 16, 2025 - Started 5 days ago - Lasted about 2 hours
Official incident page

Incident Report

PayPal is investigating an issue with their REST API causing checkouts using PayPal to fail, you may refer to PayPal’s status page here: https://www.paypal-status.com/history/eventdetails/89894 We’ve identified that this is also causing some checkout elements (such as the Card field with Kajabi Payments and Stripe) to not render correctly when PayPal is also enabled at checkout.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/16/2025 09:09PM

This incident has been resolved by PayPal.

MONITORING 5 days ago - at 10/16/2025 08:01PM

We’re observing recovery in PayPal functionality. We are continuing to closely monitor checkout processes and will update this status with any new information.

INVESTIGATING 5 days ago - at 10/16/2025 07:49PM

We have implemented a fix to address an issue where some checkout elements did not render correctly when PayPal was enabled at checkout, as a result of the ongoing issue with the PayPal REST API.

Paypal is continuing to investigate an issue with their REST API causing checkouts using PayPal to fail, you may refer to PayPal’s status page here: https://www.paypal-status.com/history/eventdetails/89894

INVESTIGATING 5 days ago - at 10/16/2025 06:59PM

PayPal is investigating an issue with their REST API causing checkouts using PayPal to fail, you may refer to PayPal’s status page here: https://www.paypal-status.com/history/eventdetails/89894

We’ve identified that this is also causing some checkout elements (such as the Card field with Kajabi Payments and Stripe) to not render correctly when PayPal is also enabled at checkout.

Latest Kajabi outages

Partial Service Disruption - 1 day ago
Elevated PayPal errors - 5 days ago
Communities doesn't load error - 6 days ago
Inability to sign up for Kajabi Payments - 14 days ago
Notice Regarding Kajabi Support Wait Times - about 1 month ago

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