Outage in Kajabi

Partial Service Disruption

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted about 17 hours
Official incident page

Incident Report

We’re currently experiencing service interruptions due to an outage with Amazon Web Services (AWS). Impacted services include Hero logins, outbound emails, automations, media uploads, live chat, and checkout. We’ll update this page as we have more information to share.
Components affected
Kajabi Automated Site Emails Kajabi Offer Checkout Kajabi Marketing Email Editing and Scheduling

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/21/2025 12:13AM

This incident has been resolved.

MONITORING about 2 months ago - at 10/20/2025 09:47AM

Amazon Web Services (AWS) has implemented a fix, and impacted services are beginning to recover. We’ll continue to monitor performance and share updates as needed.

Please note that Kajabi Experts Store is among the services affected by this issue. Our team is actively monitoring its performance to ensure full recovery and stability.

INVESTIGATING about 2 months ago - at 10/20/2025 07:50AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/20/2025 07:50AM

We’re currently experiencing service interruptions due to an outage with Amazon Web Services (AWS). Impacted services include Hero logins, outbound emails, automations, media uploads, live chat, and checkout. We’ll update this page as we have more information to share.

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