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Outage in Kajabi

Partial Service Disruption

Resolved Minor
October 20, 2025 - Started 6 months ago - Lasted about 17 hours
Official incident page

Incident Report

We’re currently experiencing service interruptions due to an outage with Amazon Web Services (AWS). Impacted services include Hero logins, outbound emails, automations, media uploads, live chat, and checkout. We’ll update this page as we have more information to share.
Components affected
Kajabi Automated Site Emails Kajabi Offer Checkout Kajabi Marketing Email Editing and Scheduling

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/21/2025 12:13AM

This incident has been resolved.

MONITORING 6 months ago - at 10/20/2025 09:47AM

Amazon Web Services (AWS) has implemented a fix, and impacted services are beginning to recover. We’ll continue to monitor performance and share updates as needed.

Please note that Kajabi Experts Store is among the services affected by this issue. Our team is actively monitoring its performance to ensure full recovery and stability.

INVESTIGATING 6 months ago - at 10/20/2025 07:50AM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 10/20/2025 07:50AM

We’re currently experiencing service interruptions due to an outage with Amazon Web Services (AWS). Impacted services include Hero logins, outbound emails, automations, media uploads, live chat, and checkout. We’ll update this page as we have more information to share.

Latest Kajabi outages

Media File Uploads - Degraded Performance - 8 days ago
Image Uploads Not Rendering - 9 days ago
Delays with Fin and chat messages affecting Kajabi live chat support - 10 days ago
Kajabi Mobile App - Opening & Loading Issues - 11 days ago
Support Email Disruption - Please Use Live Chat - 25 days ago

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