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Outage in Kajabi

Issues setting up Quaderno tax integrations

Resolved Minor
February 11, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue preventing Heroes from onboarding to sales tax. Our team is actively investigating this with our service provider Quaderno and will provide updates as soon as we have them. Thank you for your patience. This issue does NOT impact heroes currently using sales tax.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 02/11/2026 07:16PM

This incident has been resolved.

MONITORING 3 days ago - at 02/11/2026 06:17PM

We have implemented a fix and onboarding to sales tax is now working. We are continuing to monitor for any additional errors.

IDENTIFIED 3 days ago - at 02/11/2026 05:33PM

We have identified an issue preventing Heroes from onboarding to sales tax.

Our team is actively investigating this with our service provider Quaderno and will provide updates as soon as we have them. Thank you for your patience.

This issue does NOT impact heroes currently using sales tax.

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