Outage in Kajabi

Investigating Email Delivery Issues (Microsoft Providers)

Resolved Minor

February 25, 2026 - Started 6 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently addressing a delivery delay affecting Heroes with Microsoft email addresses (Outlook, Hotmail, and Live) from receiving transactional emails. This may include emails relating to Mobile Email Confirmations, Form Submissions Created, Payment Failure Notifications, and Offer Purchase emails. Our team is working to ensure all transactional emails are delivered. We'll update this status page when we have more information.

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 02/25/2026 09:34PM

This incident has been resolved.

MONITORING 6 days ago - at 02/25/2026 09:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 days ago - at 02/25/2026 06:31PM

We are currently addressing a delivery delay affecting Heroes with Microsoft email addresses (Outlook, Hotmail, and Live) from receiving transactional emails. This may include emails relating to Mobile Email Confirmations, Form Submissions Created, Payment Failure Notifications, and Offer Purchase emails.

Our team is working to ensure all transactional emails are delivered. We'll update this status page when we have more information.

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