Outage in Kajabi
Inability to contact support via the profile menu
Resolved MinorIncident Report
We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible.
As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at support@kajabi.com.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/13/2026 05:21PM
This incident has been resolved.
MONITORING
1 day ago - at 05/13/2026 03:35PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
1 day ago - at 05/13/2026 02:05PM
We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible.
As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at support@kajabi.com.
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