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Outage in Kajeet

Sentinel UI Bulk Action Issue 10/17/2025

Resolved Minor
October 17, 2025 - Started 7 months ago - Lasted about 6 hours
Official incident page

Incident Report

Our Sentinel UI - Manage Devices page is experiencing problems when submitting actions on multiple lines that share the same IMEI on an account. Changes are being applied to all lines on the account rather than just the selected lines. We apologize for any inconvenience this might be causing. Please know our team is actively working on resolving this issue.
Components affected
Kajeet Management Portal

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RESOLVED 6 months ago - at 10/17/2025 11:38PM

Our team has resolved the issue and normal performance levels have been restored.

Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

INVESTIGATING 7 months ago - at 10/17/2025 06:15PM

Our Sentinel UI - Manage Devices page is experiencing problems when submitting actions on multiple lines that share the same IMEI on an account. Changes are being applied to all lines on the account rather than just the selected lines. We apologize for any inconvenience this might be causing. Please know our team is actively working on resolving this issue.

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