Outage in Kaleido

Designify Image Processing APIs not operational

Resolved Major

February 02, 2023 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue in our Image Processing APIs. Web and API are affected. We will share updates as we have.

Components affected

Kaleido Website Kaleido Image Processing API

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 02/02/2023 04:32PM

After closely monitoring our systems we are confident that they are back in an operational state.

The incident was caused by a misconfiguration in our infrastructure, which prevented the services that deliver our API to properly communicate with our edge services. As soon as we identified the issue we rolled out the fix in our infrastructure and restored our services to operational state. We will review our processes and tools to make sure that similar incidents will not happen in the future, as we are committed to provide a fully reliable service to our users.

MONITORING over 3 years ago - at 02/02/2023 03:42PM

We just finished the rollout of the fix. API and Website are now operational again, and we are closely monitoring them.

IDENTIFIED over 3 years ago - at 02/02/2023 03:01PM

We identified the issue and rolling out a fix. APIs and Website should be back to operational state soon.

INVESTIGATING over 3 years ago - at 02/02/2023 02:40PM

We are currently investigating an issue in our Image Processing APIs. Web and API are affected. We will share updates as we have.

Latest Kaleido outages

Elevated Errors in Image Processing - almost 4 years ago

Issues with reachability from certain regions - almost 4 years ago

designify.com unreachable - almost 4 years ago

Elevated error rate - about 4 years ago

Increasing amount 502 Responses - about 4 years ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook