Outage in Kaleido

Designify Image Processing APIs not operational

Resolved Major
February 02, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue in our Image Processing APIs. Web and API are affected. We will share updates as we have.
Components affected
Kaleido Image Processing API Kaleido Website
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/02/2023 04:32PM

After closely monitoring our systems we are confident that they are back in an operational state.

The incident was caused by a misconfiguration in our infrastructure, which prevented the services that deliver our API to properly communicate with our edge services. As soon as we identified the issue we rolled out the fix in our infrastructure and restored our services to operational state. We will review our processes and tools to make sure that similar incidents will not happen in the future, as we are committed to provide a fully reliable service to our users.

MONITORING almost 2 years ago - at 02/02/2023 03:42PM

We just finished the rollout of the fix. API and Website are now operational again, and we are closely monitoring them.

IDENTIFIED almost 2 years ago - at 02/02/2023 03:01PM

We identified the issue and rolling out a fix. APIs and Website should be back to operational state soon.

INVESTIGATING almost 2 years ago - at 02/02/2023 02:40PM

We are currently investigating an issue in our Image Processing APIs. Web and API are affected. We will share updates as we have.

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