Outage in Kaltura EU Regional Cloud

Kaltura Virtual Classroom/Virtual Meetings - Partial Outage

Resolved Major

August 05, 2025 - Started 9 months ago - Lasted about 4 hours
Official incident page

Incident Report

Investigating - We are investigating partial service interruptions that users might experience when trying to access Virtual Classroom/Virtual Meetings services. Components affected are polls, chat, and whiteboard tools within the virtual classroom/virtual meeting room. Event Platform Chat and Collaboration tools are NOT affected. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes.

Components affected

Kaltura EU Regional Cloud Kaltura Meetings

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 08/05/2025 07:48PM

This incident has been resolved.

MONITORING 9 months ago - at 08/05/2025 05:49PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 9 months ago - at 08/05/2025 04:13PM

Investigating - We are investigating partial service interruptions that users might experience when trying to access Virtual Classroom/Virtual Meetings services. Components affected are polls, chat, and whiteboard tools within the virtual classroom/virtual meeting room. Event Platform Chat and Collaboration tools are NOT affected.

Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes.

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