Outage in Kaltura EU Regional Cloud

Kaltura General Service Issue

Resolved Major
December 05, 2025 - Started 9 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating some service interuptions that users might experience when trying to access Kaltura services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes
Components affected
Kaltura EU Regional Cloud Kaltura API Kaltura EU Regional Cloud Live Kaltura EU Regional Cloud Playback Kaltura EU Regional Cloud Kaltura Management Console (KMC) Kaltura EU Regional Cloud Kaltura MediaSpace

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 12/05/2025 10:02AM

This incident has been resolved.

MONITORING 9 days ago - at 12/05/2025 09:27AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 9 days ago - at 12/05/2025 09:13AM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 12/05/2025 09:10AM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 12/05/2025 09:07AM

We are investigating some service interuptions that users might experience when trying to access Kaltura services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

Latest Kaltura EU Regional Cloud outages

Kaltura Virtual Classroom/Virtual Meetings - Partial Outage - 4 months ago
MediaSpace and API degradation - 7 months ago
MediaSpace and API degradation - over 1 year ago
MediaSpace and API degradation - over 1 year ago
API, Upload and Playback degradation - over 1 year ago

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