Outage in Kaltura EU

MediaSpace and API degradation

Resolved Major
July 22, 2024 - Started over 1 year ago
Official incident page

Incident Report

We are investigating an issue that users might experience slowness or failure upon access MediaSpace (KMS/KAF) or using API. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/22/2024 05:13PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/22/2024 01:20PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 07/22/2024 09:46AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 07/22/2024 09:41AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 07/22/2024 09:22AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/22/2024 09:08AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 07/22/2024 08:50AM

We are investigating an issue that users might experience slowness or failure upon access MediaSpace (KMS/KAF) or using API. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

Latest Kaltura EU outages

Kaltura Virtual Classroom/Virtual Meetings - Partial Outage - 3 months ago
MediaSpace and API degradation - 5 months ago
MediaSpace and API degradation - over 1 year ago
API, Upload and Playback degradation - over 1 year ago
API, Upload and Playback degradation - over 1 year ago

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