Outage in Kaltura EU

Kaltura Virtual Classroom/Virtual Meetings - Partial Outage

Resolved Major
August 05, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

Investigating - We are investigating partial service interruptions that users might experience when trying to access Virtual Classroom/Virtual Meetings services. Components affected are polls, chat, and whiteboard tools within the virtual classroom/virtual meeting room. Event Platform Chat and Collaboration tools are NOT affected. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes.
Components affected
Kaltura EU Kaltura Meetings

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/05/2025 07:48PM

This incident has been resolved.

MONITORING 3 months ago - at 08/05/2025 05:49PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 08/05/2025 04:13PM

Investigating - We are investigating partial service interruptions that users might experience when trying to access Virtual Classroom/Virtual Meetings services. Components affected are polls, chat, and whiteboard tools within the virtual classroom/virtual meeting room. Event Platform Chat and Collaboration tools are NOT affected.

Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes.

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