Outage in Kaltura EU

MediaSpace and API degradation

Resolved Minor
June 02, 2025 - Started 5 months ago - Lasted about 7 hours
Official incident page

Incident Report

What is the issue: We are investigating an issue that users might experience slowness using MediaSpace (KMS/KAF) or API. Current status: Our engineering team in progress to investigate the root cause. What to expect next: we will provide an update in 30 minutes.
Components affected
Kaltura EU Kaltura API Kaltura EU Kaltura MediaSpace

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/02/2025 03:06PM

This incident has been resolved.

MONITORING 5 months ago - at 06/02/2025 10:57AM

Current status: Our engineering team resolved the issue with slowness in MediaSpace (KMS/KAF) or API.

What to Expect Next: The issue has been resolved, ongoing monitoring will be conducted.

IDENTIFIED 5 months ago - at 06/02/2025 09:30AM

What is the issue: An issue with slowness using MediaSpace (KMS/KAF) or API has been identified, leading to occasional failures for users trying to access these services.
Current status: Our engineering team has identified the issue and is working on mitigating it.
What to expect next: An update will be provided within the next hour.

INVESTIGATING 5 months ago - at 06/02/2025 08:46AM

What is the issue: We are investigating an issue that users might experience slowness using MediaSpace (KMS/KAF) or API.
Current status: Our engineering team in progress to investigate the root cause.
What to expect next: we will provide an update in 30 minutes.

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