Outage in Kaltura Virtual Classrooms and Meetings

Issue with starting/joining meeting rooms from Mediaspace

Resolved Minor
April 04, 2022 - Started over 3 years ago - Lasted less than a minute
Official incident page

Incident Report

What is the Issue: Users running EDGE browser ver. 100.0.1185.29 or Chrome ver. 100.0.4896.60 (Latest versions) can not start or Join Virtual Meeting from Mediaspace (No impact on Channels or Private Meeting Rooms) Current Status: Our team is investigating the issue with the goal to deploy a fix by COB tomorrow. Until then, you can apply a temporary workaround by going to the Newrow Module in your KMS Admin, and changing the setting for the join Button Type to Static. That change will allow all users to join calls normally (and with no effect on other browsers or older versions of EDGE/Chrome can be used as well) What to Expect Next: The next update will be shared by tomorrow 8 am UTC.
Components affected
Kaltura Virtual Classrooms and Meetings Video Conferencing Features

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Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 04/04/2022 11:35AM

What is the Issue: Users running EDGE browser ver. 100.0.1185.29 or Chrome ver. 100.0.4896.60 (Latest versions) can not start or Join Virtual Meeting from Mediaspace (No impact on Channels or Private Meeting Rooms)

Current Status: Our team is investigating the issue with the goal to deploy a fix by COB tomorrow.

Until then, you can apply a temporary workaround by going to the Newrow Module in your KMS Admin, and changing the setting for the join Button Type to Static. That change will allow all users to join calls normally (and with no effect on other browsers or older versions of EDGE/Chrome can be used as well)


What to Expect Next: The next update will be shared by tomorrow 8 am UTC.

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