Outage in Kaltura

Support Portal Access

Resolved Minor
July 04, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

What is the issue: Users trying to access Kaltura Support portal (https://support.kaltura.com/login) receive the following error : "Certificate for support.kaltura.com was expired which caused the Customer Care portal to be temporally inaccessible" Current Status: Our team identified the issue and working on resolution What to Expect Next: The next update will be shared in 30 minutes.
Components affected
Kaltura Documentation and Customer Care Platforms

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 07/04/2022 07:07AM

What was the issue: Users trying to access Kaltura Support portal (https://support.kaltura.com/login) received the following error : "Certificate for support.kaltura.com was expired" which caused the Customer Care portal to be temporally inaccessible.

Current Status: SalesForce restored the portal accessibility

What to Expect Next: We will monitor for the next 2 hours and if no issues will close the incident

IDENTIFIED over 3 years ago - at 07/04/2022 06:27AM

What is the issue: Users trying to access Kaltura Support portal (https://support.kaltura.com/login) receive the following error :
"Certificate for support.kaltura.com was expired which caused the Customer Care portal to be temporally inaccessible."


Current Status: Our team engaged SalesForce and working on resolution
The portal is partially available and we keep working with SalesForce on full resolution

What to Expect Next: The next update will be shared in 30 minutes.

IDENTIFIED over 3 years ago - at 07/04/2022 05:54AM

What is the issue: Users trying to access Kaltura Support portal (https://support.kaltura.com/login) receive the following error :
"Certificate for support.kaltura.com was expired which caused the Customer Care portal to be temporally inaccessible"

Current Status: Our team identified the issue and working on resolution

What to Expect Next: The next update will be shared in 30 minutes.

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