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Outage in Kaltura

The transcoding process is taking longer to complete

Resolved Minor
November 02, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

What is the issue: We are investigating customers' reports of the transcoding process taking longer time to complete. Current Status: We identified the increased queue for transcoding and identified and isolated the issue. The transcoding performance should improve in 15 minutes. What next: The next update will be posted in 30 minutes.
Components affected
Kaltura Transcoding

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 11/02/2022 07:05PM

The transcoding performance has been restored. We will share an additional update in 2 hours.

What was the issue: The transcoding process was taking longer to complete.

INVESTIGATING over 3 years ago - at 11/02/2022 06:38PM

What is the issue: We are investigating customers' reports of the transcoding process taking longer time to complete.

Current Status: We identified the increased queue for transcoding and identified and isolated the issue. The transcoding performance should improve in 15 minutes.

What next: The next update will be posted in 30 minutes.

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