Outage in Kaltura

API and Playback issue

Resolved Minor
January 10, 2023 - Started almost 3 years ago - Lasted about 8 hours
Official incident page

Incident Report

What is the Issue: Our team is investigating an issue with possible issue in the API that may affect playback Current Status: Our team identified the issue and is actively working on a resolution. What to Expect: The next update will be provided in 1 hour.
Components affected
Kaltura MediaSpace Kaltura API

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/10/2023 02:19PM

What was the Issue: Our team was investigating a possible issue in the API that may affect the playback

Current Status: Our team implemented a patch to mitigate the issue. and we are monitoring the results.

What to Expect: The issue is resolved, and we are closing the incident

MONITORING almost 3 years ago - at 01/10/2023 06:49AM

What is the Issue: Our team is investigating an issue with possible issue in the API that may affect playback

Current Status: Our team identified the issue and implemented a patch to mitigate the issue. and we are monitoring the results.

What to Expect: The issue is resolved, we will keep monitoring the system for the next coming hours

IDENTIFIED almost 3 years ago - at 01/10/2023 05:51AM

What is the Issue: Our team is investigating an issue with possible issue in the API that may affect playback

Current Status: Our team identified the issue and is actively working on a resolution.

What to Expect: The next update will be provided in 1 hour.

Latest Kaltura outages

Service Disruption Due to AWS Outage - about 23 hours ago
Live and Webcasting degradation - about 1 month ago
Kaltura Virtual Classroom/Virtual Meetings - Partial Outage - 3 months ago
API, Upload and Playback degradation - 4 months ago
MediaSpace and API degradation - 7 months ago

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