Outage in Kaltura

Kaltura Service Outage

Resolved Major
February 06, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

What is the issue: We have identified issues with Kaltura API service, general services interruption. Users might experience issues when loading the KMS/KMC/Playback/player/Thumbnail/captions. Current status: Our team identified the issue and is working on resolution. What to expect next: The next update will be provided in 30 minutes.
Components affected
Kaltura Analytics Kaltura Processing Speed Kaltura Import Kaltura API Kaltura Live Kaltura Upload Speed Kaltura Upload Process Kaltura Transcoding Kaltura Playback Kaltura Zoom Integration Kaltura Quality of caption services Kaltura MediaSpace
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/06/2023 06:17PM

The issue has been resolved and we are closing this incident.

MONITORING almost 2 years ago - at 02/06/2023 05:16PM

What was the issue: We have identified issues with Kaltura API service, general services interruption.
Users might experience issues when loading the KMS/KMC/Playback/player/Thumbnail/captions.

Current status: Our team identified the issue and already mitigated the impact, users shall be able to access and use Kaltura service, we will keep monitoring to ensure the issue is fully resolved.  

What to expect next: We will keep monitoring and the next update will be provided in 1 hour.

IDENTIFIED almost 2 years ago - at 02/06/2023 04:44PM

What is the issue: We have identified issues with Kaltura API service, general services interruption.
Users might experience issues when loading the KMS/KMC/Playback/player/Thumbnail/captions.

Current status: Our team identified the issue and is working on resolution.

What to expect next: The next update will be provided in 30 minutes.

Latest Kaltura outages

API , Upload and Playback degradation - 2 months ago
Analytics degradation - 3 months ago
KAF/LMS Availability - 7 months ago
KAF/LMS Availability - 7 months ago
MediaSpace and API degradation - 10 months ago

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