Outage in Kaltura

Access to support portal

Resolved Major
March 30, 2023 - Started over 2 years ago - Lasted 34 minutes
Official incident page

Incident Report

What is the issue: Kaltura Customer Portal became unavailable due to Salesforce performance degradation. More details at: https://status.salesforce.com/current As a result, users cannot access the support portal: support.kaltura.com Current status: Our team is working with our vendor on this matter. What to expect next: The next update will be in 30 minutes.
Components affected
Kaltura Documentation and Customer Care Platforms

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/30/2023 07:28PM

What was the issue: Kaltura Customer Portal was unavailable due to Salesforce performance degradation.
As a result, users were not able to access the support portal: support.kaltura.com

Current status: Our team has applied a fix to this issue, so Kaltura Customer Care Portal is back to being fully operational.

IDENTIFIED over 2 years ago - at 03/30/2023 06:56PM

What is the issue: Kaltura Customer Portal became unavailable due to Salesforce performance degradation.
More details at: https://status.salesforce.com/current
As a result, users cannot access the support portal: support.kaltura.com

Current status: Our team is working with our vendor on this matter.

What to expect next: The next update will be in 30 minutes.

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