Outage in Kaltura

KAF/LMS Availability

Resolved Major
June 03, 2024 - Started 7 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are monitoring an issue that users might experience failure upon accessing the KAF/LMS component or getting Application error. If you may experience any issue with the KAF/LMS access or any other failure such as Access Denied error, please report this issue by using our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login
Components affected
Kaltura MediaSpace
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/03/2024 06:08PM

This incident has been resolved, closing the incident.

MONITORING 7 months ago - at 06/03/2024 05:20PM

Update: Our engineering team mitigated the issue and released a fix, issue is resolved.

Please test and report if you still experience errors, please use our chat service or submit a ticket using the customer portal:
https://support.kaltura.com/login

MONITORING 7 months ago - at 06/03/2024 04:05PM

Issue identified, our team working to mitigate the issue and will deploy a fix. Next update will be during the next hour.

INVESTIGATING 7 months ago - at 06/03/2024 04:05PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 06/03/2024 04:03PM

We are monitoring an issue that users might experience failure upon accessing the KAF/LMS component or getting Application error.

If you may experience any issue with the KAF/LMS access or any other failure such as Access Denied error, please report this issue by using our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login

INVESTIGATING 7 months ago - at 06/03/2024 04:02PM

We are monitoring an issue that users might experience failure upon accessing the KAF/LMS component or getting Application error.

If you may experience any issue with the KAF/LMS access or any other failure such as Access Denied error, please report this issue by using our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login

Latest Kaltura outages

API , Upload and Playback degradation - 2 months ago
Analytics degradation - 3 months ago
KAF/LMS Availability - 7 months ago
MediaSpace and API degradation - 10 months ago
MediaSpace and API degradation - about 1 year ago

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